If you are experiencing issues installing, registering or upgrading your CoolMedia Software, complete and submit the form below; one of our technical support staff will be in touch shortly. Please provide your serial number (if you're an existing customer) in order to assist our support staff.

Please note that Installation Support is specifically for installation, registration and upgrading issues only. If you are experiencing another problem with CoolMedia product, please see the support home page for other technical support options.

Note: Clicking Submit will begin an email exchange with our support team. In order for you to receive our messages please be sure that any spam filtering you have is set to allow emails to and from onlinesupport@coolrecordedit.com.

Installation support

Your name: *
Your email address: *
Serial number:
Product: *	- Select - Cool Record Edit Pro Cool Record Edit Deluxe Cool Burning Studio WMA Worksshop Plus Cool YouTube To Mp3 Converter
Product version: *
Operating System: *	- Select - Windows® 98 Windows® 98 Second Edition Windows® ME Windows® 2000 Professional Windows® 2000 Server Windows® 2003 Server Windows® XP Home Windows® XP Professional Windows® XP Professional x64 Edition Windows® Vista Starter Windows® Vista Home Basic Windows® Vista Home Premium Windows® Vista Business Windows® Vista Enterprise Windows® Vista Ultimate Other
Your local time zone: *	- Select - (UTC-12:00) International Date Line West (UTC-10:00) Hawaii-Aleutian (UTC-09:00) Alaska Standard Time (UTC-08:00) Pacific Standard Time (UTC-08:00) San Francisco (UTC-07:00) Mountain Standard Time (UTC-06:00) Central Standard Time (UTC-05:00) Eastern Standard Time (UTC-05:00) New York (UTC-04:00) Atlantic Standard Time (UTC-03:00) Brazilia (UTC-02:00) Mid-Atlantic (UTC-01:00) Azores (UTC) Greenwich Mean Time (UTC) London (UTC) Western European Time (UTC+01:00) Central European Time (UTC+01:00) Rome (UTC+02:00) Eastern European Time (UTC+02:00) Israel (UTC+03:00) Moscow (UTC+04:00) Baku (UTC+05:00) New Delhi (UTC+06:00) Dhakar (UTC+07:00) Bangkok (UTC+08:00) Australian Western Standard Time (UTC+08:00) Hong Kong (UTC+09:00) Tokyo (UTC+09:30:00) Australian Central Standard Time (UTC+10:00) Australian Eastern Standard Time (UTC+10:00) Sydney (UTC+11:00) Magadan (UTC+12:00) Fiji (UTC+12:00) Wellington
This message concerns: *	- Select - Installation Activation Registration Upgrading
Subject: *
Description of the issue: * Please include a full description of the issue you have encountered.