1. Installation support

If you're experiencing problems installing or registering CoolMedia product, please contact us via our priority contact form.

2. Video Tutorial

Check out CoolMedia product Step-by-Step Video Guide.

Cool_Burning_Studio_Burn - Burn Data CD
Cool_Record_Edit_Deluxe - Burn Audio CD
Cool_Record_Edit_Deluxe - Rip Audio CD
Cool_Record_Edit_Pro - Add Echo & Fade In/Fade Out
Cool_Record_Edit_Pro - Add Text-to-Speech(TTS)
Cool_Record_Edit_Pro - Edit Audio Files
Cool_Record_Edit_Pro - Record Audio
Cool_YouTube_To_Mp3_Converter - Convert YouTube to MP3
mov_Audio_Extractor - Convert FLV to MP3/AVI to MP3
WMA_Workshop_Plus - Video to Audio Conversion/Audio Conversion

3. Product documentation

The CoolMedia product manual covers every feature and function in depth. It comes installed with the application but is also available online.

Cool Record Edit Pro
Cool Record Edit Deluxe

4. Tutorial

Check out CoolMedia product Step-by-Step Guide.

Cool Record Edit Pro
Cool Record Edit Deluxe

5. Expert Support

CoolMedia Expert Support puts you in prompt, direct email contact with a CoolMedia representative. All owners of CoolMedia product receive 30 days' complimentary access to Expert Support from the date of registration. Access to Expert Support is also available with a +support technical support subscription.

6. Help Desk

If you can't find an answer to your question in the user manuals and tutorials, contact us via email.
Direct email support